Refund Policy

Last updated: 10 September 2026

1. The 14-day guarantee

We refund the full amount of your first payment on any paid plan — monthly or annual — if you request it within 14 calendar days of that payment. You do not need to give a reason.

This applies once per customer. It covers your first paid subscription, not every subsequent renewal.

2. Free plan

The Free plan costs nothing and requires no payment card, so there is nothing to refund. You can evaluate Vaulta on the Free plan for as long as you like before paying anything.

3. Renewals

Renewal payments are not automatically refundable. You can cancel at any time from the billing page in the web console; cancellation stops the next renewal and the Service stays available until the end of the period you have already paid for.

That said — if a renewal caught you by surprise, tell us. If you cancel within 7 days of a renewal and have not made substantial use of the Service in that period, we will normally refund it. We would rather do that than argue with you.

4. Annual plans

Annual plans are covered by the same 14-day guarantee. After 14 days we do not pro-rate the remainder of an annual term, but you keep access until the term ends and you can cancel auto-renewal at any time.

5. If the Service does not work

The 14-day window is a convenience guarantee, not a limit on your legal rights. If the Service is materially defective or fails to do what this website says it does, contact us at any time and we will fix it or refund you, regardless of how long you have been a customer.

Consumers in the UK, EEA and other jurisdictions may have statutory cancellation and refund rights that go beyond this policy. Nothing here limits them.

6. How to request a refund

Email [email protected] from the address on your account, with the invoice number or the approximate payment date. That is the whole process — there is no form and no retention call.

We acknowledge within one business day and approve or explain within three. Approved refunds are issued to the original payment method by our payment provider, who acts as merchant of record and is named on your invoice. Funds usually arrive within 5–10 business days depending on your bank.

7. What happens to your data

A refund cancels your subscription and returns your account to the Free plan; if you ask, we delete the account entirely.

Your backup data is not affected either way. It lives in your own storage bucket, under your own cloud account. It remains yours, and it remains restorable using our documented open storage format and your recovery mnemonic — with or without a Vaulta subscription.

8. Abuse

We may decline a refund where an account has repeatedly subscribed and refunded, or where the account has breached our Terms of Service. This is rare and we will always explain our reasoning.

9. Contact

Shanghai Wavetop Information Technology Co., Ltd
Room 22301-186, Building 14, No. 498 Guoshoujing Road, Shanghai Pilot Free Trade Zone, China
Billing and refunds — [email protected]